Rich Sadowski

I’ve led software teams for twenty years and shipped machine learning in production since 2016. I started in storage engineering, where automation cut our outages that breached customer SLAs by more than 75% across 32 data centers. That set the pattern for the rest of my career: find the repeated work, automate it, and measure whether it got better.

At Alpine Access I ran software development for a platform that put 7,500 home-based agents to work, and co-invented a way to take card payments on a call without the agent ever hearing or seeing the number. At Foundever I led software R&D for ten years, with a team of 30 developers, DevOps engineers, product owners, and technical writers in eight countries, and co-invented the machine learning behind the OneTeam platform, used by 50,000 agents worldwide.

Now I manage compliance at Alchemer: SOC 2 Type 2, ISO 27001, GDPR, HIPAA, and the company’s Responsible AI program on ISO/IEC 42001. I moved most of the recurring work onto agents I designed, tested, and operate, with a person signing off on every change. The part I care about most is the part people skip: proving the automation still works and showing where it improved.

I hold a BS and an MS in Materials Science and Engineering and an MBA, all from Stony Brook University, and six US patents. I live in Denver, Colorado.